Our mission is to enhance the car ownership experience of as many people in Fairfield County as we are able.
We pledge to be true to principles that will permeate our thoughts and actions in all interactions:
1. Build relationships with honesty.
2. Appreciate our customers by providing relentlessly friendly and impressively proficient customer service solutions.
- Be competent (proficient).
- Demonstrate competency through friendly demeanor, professional dress and language.
3. Treat our customers and coworkers with respect, dignity, understanding, and composure in spite of difficult situations.
4. Take responsibility for our collective.
- Each Garavel individual is part of a complex process, each plays an important role in supporting Garavel.
- Benefits are enjoyed by everyone, and everyone takes part in our failures.
- Be personally invested in each others' success.
5. Constantly improve each day to distance our competitors, fulfill our potential and achieve the great expectations of excellence our customers have... while maintaining humility.
6. Use discipline to subordinate our short-term desires to our shared, long-term principles.
- Reward hard work and determination.
7. Focus on the future to build a sustainable legacy that will withstand difficult times.
- Do more with less and minimize waste.
*This is the abbreviated version. Click here for the unabridged version.
